Shipping policy

Last updated: August 26, 2025

At Retro-Games.co, we are committed to delivering your favorite retro gaming products quickly, safely, and reliably. This Shipping Policy explains our shipping methods, delivery times, and available destinations.

Shipping Destinations

We proudly ship worldwide to all major eCommerce countries, as well as selected  specific locations:

  • United States
  • China
  • United Kingdom
  • Japan
  • South Korea
  • Germany
  • India
  • France
  • Canada
  • Mexico
  • Thailand
  • Malaysia
  • Philippines
  • Argentina
  • Russia
  • Singapore

  • Türkiye

  • Qatar

  • Ukraine

  • Mexico

  • Hungary

  • Romania

  • Brazil

  • Argentina

  • South Africa

  • Greece

  • Serbia

  • Philippines

  • Switzerland

If your country is not listed, please contact our support team to confirm shipping availability before placing an order.

Processing Times

  • Order Processing: 1–3 business days (excluding weekends and holidays).

  • Order Verification: All orders are double-checked to ensure accuracy and safe packaging.

  • Order Updates: Once your order is shipped, you will receive a tracking number by email.

Delivery Times

Estimated shipping times vary depending on your location:

  • United States, Canada, UK, EU: 4–7 business days

  • Australia & New Zealand: 5-10 business days

  • Asia (including Philippines, Türkiye, Qatar): 5-10 business days

  • Latin America (Mexico, Brazil, Argentina): 5-10 business days

  • Eastern Europe (Ukraine, Hungary, Romania, Serbia, Greece): 5-10 business days

  • South Africa & Switzerland: 5-10 business days

Please note: delivery times are estimates and may be affected by customs delays, local postal services, or unforeseen circumstances.

Shipping Rates

  • Standard International Shipping: Calculated at checkout, based on destination and order size.

  • Free Shipping Offers: Available on select products or promotions; these will be clearly marked on the product page.

  • Duties & Taxes: Customers are responsible for any customs duties, import taxes, or fees charged by their local government.

Tracking Your Order

All orders include a tracking number. Tracking information will be sent to your registered email once the order has been dispatched. Updates may take 24–48 hours to appear in the system.

Failed Deliveries & Incorrect Addresses

Customers are responsible for providing accurate shipping information. Retro-Games.co is not liable for delays or failed deliveries caused by incorrect addresses, missed deliveries, or refusal to pay customs duties.

Contact Us

If you have any questions about shipping, delivery times, or special requests, please contact our support team at Retro9games@yandex.com.