Privacy policy

Last updated: August 26, 2025

Retro Games™ (“we,” “our,” or “us”) operates this website and online store, including all related features, tools, products, and services (collectively, the “Services”), to provide you with a curated retro gaming shopping experience.

This Privacy Policy explains how we collect, use, and share your personal information when you access or use our Services, make a purchase, or otherwise interact with us. If any terms of this Privacy Policy conflict with our Terms of Service, this Privacy Policy will govern the collection, processing, and disclosure of personal information.

By accessing or using our Services, you confirm that you have read and understood this Privacy Policy.

Information We Collect

We collect different types of personal information depending on how you use our Services:

  • Contact Information – name, billing and shipping address, phone number, and email address.

  • Payment Information – credit/debit card details, payment confirmations, and transaction records.

  • Account Information – username, password, preferences, and saved settings.

  • Order & Transaction History – items viewed, added to cart, wishlisted, purchased, returned, or exchanged.

  • Communications – messages or information shared with customer support.

  • Device & Technical Data – IP address, browser, operating system, device identifiers, and connection details.

  • Usage Data – browsing activity, time spent on pages, navigation patterns, and interactions with our Services.

How We Collect Information

  • Directly from you – when you create an account, place an order, or interact with us.

  • Automatically – through cookies, analytics, and similar technologies.

  • From service providers – such as payment processors, shipping partners, and IT services.

  • From third-party partners – such as advertising or marketing networks.

How We Use Your Information

We process personal information to:

  • Provide and Improve Services – process orders, deliver products, handle returns, personalize your experience, and optimize our website.

  • Marketing & Promotions – send offers, promotions, and show personalized ads on our site or third-party platforms.

  • Security & Fraud Prevention – verify accounts, secure payments, detect fraudulent activity, and protect user data.

  • Customer Support – respond to inquiries and maintain relationships with our customers.

  • Legal Compliance – fulfill legal obligations, respond to law enforcement, and enforce our Terms of Service.

Sharing of Information

We may share your personal information with trusted third parties in the following cases:

  • With Shopify – our ecommerce platform provider, which powers our store.

  • With service providers – including payment processors, shipping carriers, cloud storage, IT management, and analytics providers.

  • With marketing and advertising partners – to deliver relevant promotions and personalized ads.

  • In legal or regulatory matters – when required by law, court order, or government request.

  • In business transfers – such as a merger, acquisition, or sale of assets.

Relationship with Shopify

Retro Games™ is hosted on Shopify. Shopify may collect and process personal information as part of providing ecommerce and advertising features. For details on Shopify’s data practices and your rights, please review the Shopify Privacy Policy and the Shopify Privacy Portal.

Cookies & Tracking Technologies

We use cookies, pixels, and tracking technologies to:

  • Remember your preferences and saved cart items.

  • Analyze site traffic and performance.

  • Deliver personalized product recommendations and advertising.

You can manage cookie preferences in your browser settings.

Children’s Privacy

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal data from minors. If you believe your child has shared personal information with us, please reach out via our contact page and we will take appropriate action.

Data Retention & Security

We keep personal information only as long as necessary to:

  • Provide Services and process orders.

  • Fulfill legal or tax obligations.

  • Resolve disputes and enforce agreements.

We use security measures to protect your data, but no system is completely secure. Please keep your account details confidential.

Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information.

  • Receive a copy of your data in portable format.

  • Opt out of personalized ads and targeted marketing.

  • Withdraw consent where processing is based on consent.

You can exercise your rights through our contact page. We may require verification of identity before fulfilling requests.

International Data Transfers

Your information may be stored and processed outside your country, including in the United States or other jurisdictions where Shopify and our service providers operate. Where applicable, we rely on Standard Contractual Clauses or equivalent safeguards.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or Services. Any updates will be posted here with a new “Last updated” date.

Contact Us

If you have questions about this Privacy Policy, your rights, or how we handle your personal data, please reach us via our contact page or by mail at:

Retro Games
Street: Freie Strasse 34
City: Basel
Postal code: 4001
Country: Switzerland
Email: Retro9games@yandex.com

We are the data controller of your personal information. We keep it safe and secure in our servers to efficiently manage your orders. We don't give to unknown third parties access to customer data. Data security and confidentiality is our primary concern.