Refund policy

Last updated: August 26th 2025.

At Retro-Games.co, we want you to shop with confidence. If your purchase isn’t quite right, we’re here to make things simple. Please review our return and refund policy below.

30-Day Return Window

You have 30 days from the date you receive your order to request a return.

To qualify for a return:

  • Items must be in the same condition as received – unused, unplayed, and in original packaging (including protective cases, manuals, inserts, or tags, if applicable).

  • Proof of purchase (receipt or order confirmation) is required.

How to Start a Return

To initiate a return, please reach out through our Contact Page. Once approved, we will provide:

  • A return shipping label.

  • Instructions for sending your package back to our warehouse.

⚠️ Returns sent back without prior approval will not be accepted.

Damages, Defects & Wrong Items

Please check your order carefully upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately via the Contact Page. So we can evaluate the issue and resolve it quickly.

Non-Returnable Items

Certain products cannot be returned, including:

  • Digital downloads, game activation codes, and software keys.

  • Opened or used items such as controllers, headsets, or accessories where hygiene or performance could be compromised.

  • Custom or special order products (e.g., limited-edition collectibles).

  • Gift cards and final sale items.

If you are unsure whether your item qualifies, please contact us before making a return.

Exchanges

The fastest way to get the item you want is to complete a return and place a new order. Once we receive and approve your return, you can re-purchase the correct item immediately.

EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the legal right to cancel or return your purchase within 14 days of receipt, for any reason, without needing justification. The product must be returned in its original, unused condition with proof of purchase.

Refunds

Once your return is received and inspected, we’ll notify you whether the refund has been approved. If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note:

  • Your bank or card issuer may take additional time to post the refund.

  • If more than 15 business days have passed since your refund approval and you still haven’t received it, please contact us through our Contact Page.